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Frequently Asked Questions

Monday, July 15, 2024

UA-PTC Student

1. Do I have to make an appointment to see an advisor?

Appointments are recommended and will make the best use of your time while in the Advising office. We do see students on a walk-in basis but wait times may vary.

2. What types of students does the Academic Advising office see?

Our professional advising staff sees first-semester freshman, transfer, and undecided students. After the first semester, students are assigned a faculty advisor based on their major and will see that person for advising for the duration of their time at UA-PTC.

3. Do I have to see an advisor each semester?

Seeing an advisor at the beginning of your first semester, to go over your academic program, is an important step to take. After that, however, you are free to register yourself through the Campus Portal for courses that are included in your degree plan. Or, if you need guidance, you may schedule an appointment with your assigned faculty advisor each semester.

4. How do I set up my campus portal/student e-mail?

Follow the instructions provided at the following: If you need further assistance, contact our Tech Support team at (501) 812-2780.

5. How do I find out who my advisor is?

Contact if you are not sure and we will be happy to assist you.

6. What’s the difference between an academic advisor and a faculty advisor?

An academic advisor is the first point of contact for entering freshmen students and transfer students who are new to UA-PTC. Academic advisors see these students the first semester to help get them acclimated to the system and processes and learn how to add their classes the first semester. When the second and successive semesters begin, students are assigned a faculty advisor, based on their chosen field of study. From that point forward, the faculty advisor helps current students as they progress toward graduation. Faculty advisors are your teachers and others in your chosen field who are the experts at course and transfer requirements.

7. Can I be advised over the phone or via e-mail?

Yes. We do our best to accommodate each student’s schedule.

8. What if I don’t know what degree plan I want to pursue?

That’s ok! We are here to help you make informed decisions about which degree plan to follow or which classes to register for, even if you’re still undecided about an area of focus. When you get to a point where you have a better idea of what you want to do, you may need to change your major through the Campus Portal.

9. What if I work and don’t get off until 5 p.m.? How can I be advised?

Knowing that students often work full-time jobs and have other commitments, our advisors are also available by phone or e-mail to assist you. Schedule an advising appointment, call (501) 812-2220, or email

10. What degree plans are offered at UA-PTC?

As a two-year college, we offer Certificates of Proficiency, Technical Certificates for our Business and Industry-based programs, as well as a variety of Associate degrees. Our full program offerings can be found on our Programs of Study webpage.

11. How do I drop a class in the Campus Portal?

The drop form is accessible under the STUDENTS tab, when logged into the Campus Portal. Scroll down to the Quick Access section and complete the form online.

12. How do I find the contact information for my instructor?

Your teachers should all hand out a course syllabus on the first day of class, or they’ll provide one through Blackboard if it’s an online course. This tells what is expected in the course and should also have the instructor’s contact information on it. If you didn’t print that out, you should be able to find it in Blackboard via the Campus Portal.

13. How do I know how many classes I have left to graduate?

The easiest way is for you to simply print your current degree plan and mark out courses as you complete them. If you are nearing graduation, you can also sit down with the Records Coordinator and have them do a final degree audit to see how many courses you lack to graduate.

14. Will financial aid pay for my classes?

That’s a great question! You’ll need to speak with the Office of Financial Aid to see what monies you may qualify for and then compare that to your student account bill. Many students qualify for Pell grants, scholarships, and other aid, so this varies among students.

15. What are my options for paying for school?

UA-PTC offers many payment options. You can receive financial aid, scholarships, loans, etc. For more information, check out our Payment Options page.

16. Where do I pay my bill?

Payments in cash, check or credit card can be made at the Student Accounts Cashier Window on the 2nd floor of the Campus Center at the Main Campus. Otherwise, you can pay using Nelnet Enterprise through the Campus Portal. This is available on the left menu, once you login.

17. Where can I get help using Blackboard?

Information about Blackboard, including web browser support, contacting your instructor, how to submit assignments, and much more, can be found on our Blackboard Support webpage.

18. Where is Veterans Services located?

Our Veterans Services Office is located in the Administration Building, Room 127 at the Main Campus in North Little Rock.

19. How do I apply for graduation?

The graduation application accessible under the STUDENTS tab, when logged into the Campus Portal. Scroll down to the Quick Access section and complete the form online.