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IT Announcements and Outages

Sunday, February 05, 2023

IT Announcements and Outages

LIVE SYSTEM STATUS


ANNOUNCEMENTS

  • Announcement (A)
  • Outage (O)
  • Planned Maintenance (PM)

January 20: IT Services has completed the transition from Jenzabar EX to Jenzabar One (J1). Staff using EX will need to be aware of the change in the application name on their computer in order to access the new program. If a shortcut was previously saved to the Jenzabar EX program, this will no longer work to log in. To find the new J1 application, click the start menu, and then type “Jenzabar One”. (Spell out “One”.) The computer being used should find a match for a program named “Jenzabar One Desktop 2022.” This is the new application needed to access the system. If “Jenzabar One Desktop 2022” does not appear on the computer being used, or staff are having difficulty in logging into the new application, please reach out to the Administrative Computing team via the ticketing system, and include the computer’s PU number being used and a convenient time when the computer will not be in use, so that IT Services can log into the computer and fix the application. (A)

January 17: IT Services will be upgrading Jenzabar EX to J1 on Thursday, Jan. 19 at 4 p.m. We anticipate the system to be down for approximately 6-8 hours which will affect accessing some of the data points in the Campus Portal. For example, if a student is looking for their class schedule or an instructor is accessing their class rosters, they will be unavailable until after the upgrade. In order for the upgrade to be successful on individual machines, IT Services will be working with employees running Jenzabar on their computer between now and when the upgrade takes place on Thursday, Jan. 19. (PM) (completed)

January 13: Microsoft has announced that a change was pushed out last night/this morning in Microsoft Defender which has caused icons to disappear and occasionally pop up an error that appears to block Microsoft applications from launching. Please know, applications are still on the computer. Only the icons/shortcuts are missing and incorrect block errors. Microsoft is currently rolling out a fixed Defender update which is estimated to take a few hours. While this outside of IT Services control, we are monitoring the situation closely. (O)

January 13: A new version of the UA-PTC Mobile App has launched and is now available. Current UA-PTC mobile app users will need to update the app in the Apple and Google Play app stores to experience the new version. (A)

January 11: Virtual Desktop Infrastructure (VDI) has been successfully set up on all classroom computers and computer labs at the Main Campus and at Little Rock-South. A visual handout for using and logging out of VDI is available in English and Spanish. (A)

January 5: In efforts to uphold the mission of UA-PTC and the mission of IT Services by providing high-quality and reliable technology on campus, we are pleased to announce beginning Thursday, Jan. 5 until classes begin on Tuesday, Jan. 17, CCI Arkansas will be at the Main Campus and at the Little Rock-South Site replacing computers in the classrooms and open labs. This update will equip students with access to the latest technology in the classroom that will enable a high-quality and reliable technology experience at UA-PTC. (A)

January 4: IT Services will be performing a brief server maintenance task on Thursday, Jan. 5 at 4:30 p.m. Access to Jenzabar EX, the Campus Portal, and PowerFAIDS will be unavailable. The outage should not last more than 30 minutes, and all services should be restored by 5 p.m. (PM) (completed)

2022

December 14: Internet services will be unavailable at 4:30 p.m., Dec. 15 at all UA-PTC sites. The Arkansas Research and Education Optical Network (ARE-ON) is updating their network. While this is outside of IT Services control, we will be staying in close contact with ARE-ON. An estimated time for services restored is approximately two hours. Blackboard, Campus Website and phones will not be affected but accessing the Campus Portal and WebExtender will be affected. Direct access to Blackboard/Workday/IT Ticket/Microsoft products: uaptc.edu/apps. (PM) (completed)

December 6: The Campus Portal is currently unavailable. IT Services is aware and working to resolve services as soon as possible. An estimated time for services restored is currently not available. Blackboard or the Campus Website have not been affected. Direct access to Blackboard/Workday/IT Ticket/Microsoft products: uaptc.edu/apps. (O) (resolved)

December 5: IT Services will be performing critical network upgrades beginning at 5 p.m. this evening, Dec. 5. During the upgrade, internet services at all UA-PTC sites could be interrupted briefly for approximately 30 minutes or less. Campus phones, access to the UA-PTC website, portal or Blackboard will not be affected. (PM) (completed)

October 28: For security purposes, IT Services has updated the Multi-Factor Authentication (MFA) sign in process for Microsoft Authenticator app users. When accessing any UA-PTC based platform, Authenticator app users will be prompted with a number to sign in. This number will need to be entered into the Authenticator app to complete authentication. For instructions, see handout at uaptc.edu/mfa. (A)

September 30: Campus Portal services are currently unavailable as of Thursday evening, Sept. 29. However, Blackboard access has not been affected. IT Services is aware of the situation and is working to get services restored quickly as possible. An estimated time for services restored is currently not available. Direct access to Blackboard/Workday/IT Ticket/Microsoft products: uaptc.edu/apps. (O) (resolved)

September 12: Internet service is currently unavailable as of 7 a.m., Sept. 12 at the Main Campus and at Little Rock-South. IT Services has reached out to ATT. While this is outside of IT Services control, we are staying in close contact with ATT. An estimated time for services restored is currently not available. Campus phones have not been affected but accessing the Campus Portal is affected. Direct access to Blackboard/Workday/IT Ticket/Microsoft products: uaptc.edu/apps for LibGuides, visit libguides.uaptc.edu.  (O) (resolved)

August 3: IT Services will be making critical updates beginning at 5 p.m. that should conclude by 5:30 p.m. The following services will be unavailable during this update: Campus Portal, Financial Portal, and EX Systems. Access to Blackboard and E-mail will still be available through the college website. (PM) (completed)

August 2: IT Services will be making network updates beginning at 5:30 p.m. that should conclude by 6 p.m. This update will cause an interruption to local services. Access to Blackboard and E-mail will still be available through the college website. (PM) (completed)

July 14: While IT Services works with our service providers to get the portal functional, students and faculty may access Blackboard at uaptc.edu/apps. If you are having technical difficulties, please call our IT Help Desk at (501) 812-2780. (A)

July 13: The Campus Portal is currently unavailable as of 1:30 p.m. IT Services has reached out to Jenzabar for assistance. An estimated time for services restored is currently not available. (O) (resolved)

June 10: IT Services discovered at 7 a.m. access to degree plans, academic catalog, policies, handbooks, and majority of the files housed on the college website were unavailable. Including the digital signage (TV screens at Main and Little Rock-South) appearing down. These files are hosted on our media server which went down during the night of June 9 at some point. IT Services has reached out to our hosting provider, Lapero. While this is outside of IT Services control, we are staying in close contact with Lapero. (O) (resolved)

June 6: Students have reported to IT Services about an “account blocked” message appearing when they attempt to log into Office 365/Blackboard. This problem reported has been resolved. However, if students happen to encounter this message, please send us an e-mail (from personal e-mail account) to AdminComputing@uaptc.edu with their name, UA-PTC e-mail address, phone number, and a screenshot of the message so an IT Services team member can assist quickly with resolving the problem. (A)

June 2: Blackboard services have been disrupted which has impacted several institutions including UA-PTC. While this is outside of IT Services control, we are staying in close contact with Blackboard. (O) (resolved)

May 26: Blackboard will be unavailable at 6 p.m., May 26 for a brief interruption that is expected to last an hour for maintenance. (PM) (completed)

May 23-24: IT Services is creating the “live” Blackboard course shells for Summer I and II terms. The delay in providing faculty access to Summer I and II course shells is due to the Blackboard upgrade and cloud migration. (PM) (completed)

May 20: Not sure what type of technology is needed for Blackboard? IT Services has published a new webpage that features the recommended technology and more at uaptc.edu/bbtech. (A)

May 18: Prior to accessing student e-mail and Blackboard on May 31, Multi-Factor Authentication (MFA) will need to be enabled on your device. MFA is required to provide a second form of identification. (A)

May 17-21: IT Services in collaboration with Blackboard will be moving UA-PTC's Blackboard platform from a physical server to the cloud. During this time, Blackboard services will be unavailable. (PM) (completed)


Contact IT Services

University of Arkansas - Pulaski Technical College
Information Technology Services
A Building, Room 111
3000 West Scenic Drive
North Little Rock, AR 72118

Hours: 8:30 a.m. - 4:30 p.m. (Monday - Friday)

Help Desk: (501) 812-2780 (IT Services recommends for the best results that individuals are in the presence of the device/application assistance is needed with prior to calling.)

Submit an IT Ticket: uaptc.edu/it-services-ticket

Workday Support: uaptc.edu/workday

Contact Information Technology Services